For your convenience, we accept returns within 30 days of purchase. To start a return, kindly visit our Refund Policy and follow the provided instructions. Your satisfaction is our top priority.

For any modifications or cancellations to your order, please reach out to our customer service team promptly. We'll do our best to accommodate your request.

Our aim is to dispatch orders promptly within 2 business days. Please kindly allow extra time during peak sales and any public holiday periods.

Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your order through the carrier's website.

Kindly note that the tracking details are provided by the courier service, and we are unable to offer additional information beyond what is provided in the email.

Should you encounter difficulty locating your tracking information, we suggest checking your spam folder in your email account.

Our aim is to dispatch orders promptly, typically within one business day. However, during peak sales periods, there may be slight delays in processing.

Once dispatched, please allow approximately 3-5 business days for Express Shipping and approximately 5-8 business days for Standard Shipping within Australia.

Deliveries to regional or rural areas may require additional time.

If you have any questions, please contact us, our team are on hand to help.

Free standard shipping for orders over $99 ($199 for NT &WA customers).

Standard shipping rate of $12 for orders under $99.

Express shipping rate of $15 available.

For interstate orders, we use a combination of services, including Australia Post and reputable couriers, to ensure optimal shipping rates and reliable delivery.

To redeem your discount code, simply input it at the checkout stage, and the discount will be automatically applied to your order. If you encounter any issues or if your code doesn't seem to work as expected, please contact us at info@bestbeanbestcup.com.au.

Should you be interested in a wholesale supply of coffee from us, please contact us at accounts@bestbeanbestcup.com.au. We welcome applications from all eligible businesses all around Australia and we look forward to partnering with you.

No.23 Smooth is our signature house blend, loved by many for its balanced flavour profile and rich aroma.

We accommodate your coffee bean preferences to perfection! Whether you prefer whole beans or pre-ground coffee, you can specify your choice before adding them to your cart.

If using an espresso machine, you can make approximately 12 coffees from a 250g bag. If you are making coffee via a brew method, then the coffee quantity will depend on what type of brew method you are using and the size of your grind.

Coffee beans have a long shelf life if stored properly. However, the fresher the beans, the better the quality of the coffee will be. It's best to use your beans within 3-4 weeks of purchase for peak taste. Following this period, they may start to lose some of their flavour.

If they lose aroma or flavour, it's time to replace them. Beans stored in humid or warm conditions should be discarded, as they may spoil and lose their quality.

Proper storage is essential to preserve the freshness and flavour of your coffee. We recommend following these guidelines:

Keep it airtight - prevent exposure to oxygen by ensuring your coffee bag is properly sealed after it has been opened.

Avoid light, heat, and moisture: Coffee is sensitive to light, heat, and moisture, so it's best to store it in a cool, dark, and dry place. Avoid placing your coffee near the stove, oven, or other sources of heat.

Grind just before brewing: For optimal freshness, grind your coffee beans just before brewing. This ensures maximum flavour extraction and helps to maintain the coffee's aroma and taste.

Filter & Espresso represent distinct coffee brewing methods.

Espresso and milk-based drinks are created using an espresso machine, while filter coffees involve various brewing techniques. Our coffee roasting process is tailored to these methods: filter, espresso, and milk-based.

Filter roasts undergo a lighter, shorter roast, yielding delicate flavours. In contrast, our espresso and milk-based coffees are roasted longer for enhanced richness and complexity.

Single origin refers to coffee beans sourced from a specific geographic area, such as a single farm, estate, mill, or cooperative within that region. This designation underscores the distinctive characteristics of the coffee, including its flavour profile, aroma, and growing conditions, all influenced by the unique terroir of the origin.

You can shop our new single origin coffee here

We rotate our single origin coffee collection every fortnight, ensuring a fresh and distinctive experience with each cup you enjoy.

You can shop our new single origin coffee here

A coffee varietal represents a unique type of coffee plant. The specific growing location and conditions play a vital role in shaping the coffee cherry’s flavour, making it a key factor in the taste that awaits in your Best Bean Best Cup cup.

Feel welcome to visit us at Unit 62/2 Thomsons Road, Keilor Park VIC 3042! We'd love to meet you, so don't hesitate to stop by and say hello!

Monday to Friday: 6 am – 3 pm
Saturday: 7:30 am – 1 pm
Sunday: Closed

Absolutely! We offer a various range of food options, including pastries, cakes, sweets, sandwiches, toasties and more sourced from the best Melbourne suppliers. Your support for us also extends to supporting other local businesses.